Privacy Policy

1. Information We Collect

We collect personal and non-personal information to provide you with a smooth, efficient, and customized experience.

1.1 Personal Information

We collect the following personally identifiable information when you:

• Make a purchase

• Request a quotation

• Book an installation service

• Contact us through forms, email, or phone

This may include:

• Full name

• Physical address (for delivery or installation)

• Phone number

• Email address

• Payment details (processed securely via third-party payment gateways)

1.2 Non-Personal Information

Automatically collected information includes:

• IP address

• Browser type and version

• Device type

• Date and time of access

• Pages visited

• Referral URLs

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders

• To deliver purchased products to your address

• To schedule and execute solar installation services

• To send service updates, receipts, and order confirmations

• To respond to customer service inquiries

• To improve our website and services

• To send promotional and marketing content (only if you have opted in)

We strictly use your information in accordance with Zimbabwean data protection laws.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your data only with:

• Delivery partners or courier services for logistics

• Technicians and installation teams to schedule and complete services

• Payment processors to securely handle transactions

• Governmental or legal authorities, if required by law or legal process

All third-party partners are contractually obligated to keep your information confidential and secure.

4. Data Security

We are committed to protecting your data. We implement a variety of security measures, including:

• SSL encryption on our website

• Secure data storage

• Restricted access to personal data

• Regular monitoring for vulnerabilities and threats

Although we take these precautions, no method of transmission over the Internet is 100% secure. You use our website and services at your own risk.

5. Your Data Protection Rights

Under applicable data protection regulations, you have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete data

• Request deletion of your personal data (subject to legal or contractual obligations)

• Withdraw consent at any time where processing is based on consent

• Object to direct marketing

To exercise these rights, please contact us at:

📧 hello@solar-zone.co.zw
📞 +263 710 901 300
📍 20 Hampton Court, Arcadia, Seke Road, Harare, Zimbabwe

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze website traffic

• Personalize user experience

• Remember your preferences and shopping cart contents

You can control cookie settings through your browser. Disabling cookies may affect your ability to use some features of the website.

7. Marketing Communications

With your permission, we may send you emails about our latest products, offers, or service updates.

You can opt-out of receiving marketing messages at any time by:

• Clicking the "unsubscribe" link in the email

• Emailing us directly at hello@solar-zone.co.zw

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Retention of Data

We retain your information only for as long as necessary to:

• Complete transactions

• Comply with legal obligations

• Resolve disputes

• Enforce our policies

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and are effective immediately upon posting.

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, feel free to reach out:

📧 hello@solar-zone.co.zw
📞 +263 710 901 300
📍 20 Hampton Court, Arcadia, Seke Road, Harare, Zimbabwe