Frequently Asked Questions (FAQs)

1. What products do you sell?

We offer a complete range of solar energy solutions, including:

• Lithium batteries (LiFePO4)

• Solar panels

• Hybrid and off-grid inverters

• Complete solar kits

• Charge controllers, cables, fuses, and accessories

2. How do I place an order?

You can order via our website, WhatsApp, phone, or email. Once payment is confirmed, we process and dispatch your items quickly.

3. Can I collect my order?

Yes, local pickups are available from our Harare location.

4. What if an item is out of stock?

We will offer alternatives or a restock timeline. You can secure pre-orders with a deposit.

5. Do you deliver nationwide?

Yes, we deliver across Zimbabwe via trusted couriers or our in-house logistics team.

6. How long does delivery take?

• Harare: 1–3 business days

• Other cities/towns: 2–5 business days

• Remote areas: 3–7 days

7. How much does delivery cost?

Delivery costs vary by location and product size. Some promotions may offer free delivery.

8. Do you ship outside Zimbabwe?

At this time, we primarily serve Zimbabwe. For regional exports, contact us directly.

9. Do you offer installation services?

Yes. We offer professional installations for homes, businesses, and farms nationwide.

• Same-day installation in Harare if booked before 11:00 AM (installer availability permitting)

• Next-day installations for out-of-town areas

• In urgent cases, we may travel overnight to meet deadlines

10. Who performs the installations?

Our team consists of trained, experienced solar technicians who follow best practices and safety standards.

11. Can I install the system myself?

We strongly recommend professional installation to ensure warranty validity and system efficiency.

12. How do I know what size system I need?

Send us a list of appliances or your monthly electricity usage. We’ll design a system tailored to your needs and budget.

13. Do you offer site visits?

Yes. We offer:

• Free virtual consultations

• Physical site visits in Harare

• Site visits elsewhere are available at a small transport cost

14. What payment methods do you accept?

We accept:

• EcoCash

• Bank transfers (ZWL or USD/Nostro)

• USD cash

• Cash on collection (Harare only)

15. Do you offer lay-by or payment plans?

Yes. Flexible payment terms are available. A minimum 70% deposit is required to secure any order.

16. Do your products come with warranties?

Yes. Typical coverage:

• Lithium batteries: 3–10 years

• Solar panels/inverters: 5–25 years
  Warranty terms vary by brand.

17. How do I claim a warranty?

Provide proof of purchase, product serial number, and details of the issue. We’ll assist with the next steps.

18. Can I return a product?

Yes. Returns are accepted within 7 days if:

• The item is unused and in original packaging

• It’s defective or incorrect

Refunds are processed in 5–10 business days after inspection.

19. Are warranties transferable?

No. Warranties apply to the original buyer and installation location.

20. Do you offer after-sales support?

Yes. We provide ongoing support via WhatsApp, phone, or site visits if needed.

21. What happens if something goes wrong?

Contact our support team. We’ll troubleshoot remotely or schedule a technician to assist on-site.

22. Do you offer reseller or installer discounts?

Yes. We offer bulk pricing and reseller partnerships. Contact us to register as a trade client.

23. Can I become an official Solar Zone installer?

If you’re a qualified solar installer, apply to join our Installer Referral Program.

24. Who owns Solar Zone Zimbabwe?

We are a proudly Zimbabwean-owned company based in Harare, committed to helping families and businesses access clean, reliable solar energy.

25. When are you open?

Our business hours are:
Monday – Saturday | 8:00 AM – 5:00 PM
We also respond to urgent support queries after hours via WhatsApp or email.

Contact us anytime:
hello@solar-zone.co.zw
+263 710 901 300
20 Hampton Court, Arcadia, Seke Road, Harare