Shipping, Delivery & Returns Policy

1. Shipping & Delivery

1.1 Nationwide Delivery

We deliver solar equipment throughout Zimbabwe, covering both urban centers and rural areas. Deliveries are carried out either by our trusted logistics partners or through our in-house delivery team.

1.2 Delivery Timeframes

We aim to dispatch and deliver orders as efficiently as possible:

LocationEstimated Delivery TimeHarare1–3 business daysMajor Cities (e.g. Bulawayo, Mutare, Gweru)2–5 business daysRural & Remote Areas3–7 business days, depending on accessibility 

We strive to meet these timelines, but delivery may be impacted by product availability, weather conditions, road access, or national holidays. You will be notified of any delays.

1.3 Delivery Charges

Shipping costs are calculated during checkout and are based on delivery location, order weight, and package size. Some promotions or high-value orders may qualify for free delivery.

1.4 Order Tracking

Once your order is shipped, tracking details will be provided via email, SMS, or WhatsApp so you can monitor your order’s journey in real-time.

2. Installation Services

We offer professional solar installation services for all systems purchased from us. Our qualified technicians ensure safe, efficient, and standards-compliant installations.

2.1 Harare Installations

• Same-Day Installation: For orders or installation requests received before 11:00 AM, we can often complete installation on the same day, depending on product availability and installer scheduling.

• Late Requests: Requests received after 11:00 AM are scheduled for the next business day or the soonest available slot.

2.2 Out-of-Town Installations

• Installations outside Harare are typically scheduled for the next day.

• In urgent or pre-arranged cases, our team may travel overnight to ensure timely service delivery, especially for commercial or high-priority jobs.

• We aim to maintain high levels of punctuality and coordination to minimize client downtime.

2.3 Installation Requirements

Please ensure:

• Site access is available during the scheduled period

• Any required permissions (from property owners or tenants) are granted in advance

• Any relevant site preparation is completed prior to technician arrival

Additional costs may apply for complex installations or where travel distances are considerable.

3. Returns & Exchanges

We strive to deliver quality products. If there’s a problem, we’ll do our best to resolve it quickly.

3.1 Eligible Return Conditions

You may request a return or exchange if:

• The product is damaged, defective, or not as ordered

• You notify us within 7 days of delivery

• The item is unused, in original packaging, and in resellable condition

To initiate a return, contact us at:

📧 hello@solar-zone.co.zw
📞 +263 710 901 300

Please include your order number, proof of purchase, and photos of the item(s) where applicable.

3.2 Return Process

Once your request is received:

• We'll assess the claim within 48 hours

• We'll arrange for collection or advise a return drop-off point

• Upon receipt and inspection, we will confirm eligibility for exchange or refund

4. Refund Policy

4.1 Refund Eligibility

Refunds are processed in cases where:

• Items are returned under warranty and no suitable replacement is available

• Items were not delivered as ordered or arrived in a faulty condition

• Installations were paid for in advance but not delivered due to a cancellation from our side

4.2 Refund Processing

• Approved refunds are processed within 5–10 business days

• Refunds are made via the original payment method (EcoCash, bank transfer, etc.)

• Refunds may be partial if only part of an order is returned

Refunds are not issued for:

• Used items unless proven defective

• Installed systems unless proven to be malfunctioning and irreparable under warranty

• Items returned beyond the 7-day return window

5. Warranty Claims

Most products we sell come with manufacturer warranties, which typically range from:

• 3–5 years for lithium batteries

• 5–7 years for inverters and solar panels

To make a warranty claim:

• Contact us with your invoice, product serial number, and details of the issue

• Products may need to be returned for assessment

• If approved, we’ll facilitate a replacement, repair, or partial refund depending on the situation

Warranties do not cover:

• Improper handling or physical damage

• Installation by unauthorized personnel

• Electrical surges or environmental damage

6. Non-Returnable Products

We do not accept returns for:

• Custom-built or special-order items

• Items that have been installed or tampered with

• Used batteries or damaged items without a valid warranty claim

• Items returned after 7 days without valid grounds

7. Contact Us

Our friendly support team is available to assist you with delivery questions, installation scheduling, warranty support, and returns.

📧 hello@solar-zone.co.zw
📞 +263 710 901 300
📍 20 Hampton Court, Arcadia, Seke Road, Harare, Zimbabwe