Terms & Conditions

1. Company Overview

Solar Zone Zimbabwe is an online solar store based in Harare, Zimbabwe. We supply and deliver lithium batteries, solar panels, inverters, and complete solar systems, and provide solar system installation services nationwide.

2. Acceptance of Terms

By accessing this website or making a purchase, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.

We reserve the right to update, change, or replace any part of these Terms at our discretion. Changes will be posted on this page, and continued use of the site will constitute acceptance of those changes.

3. Products and Services

We offer:

• Supply and delivery of solar-related products

• Full installation of solar systems

• Technical support and after-sales service

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.

4. Orders and Payments

4.1 Order Process

All orders must be placed through our official website or confirmed directly through our contact team. We reserve the right to accept or decline any order.

4.2 Pricing

All prices listed are in United States Dollars (USD) unless otherwise stated. Prices are subject to change due to market fluctuations.

4.3 Payments

We accept secure payments via bank transfer, EcoCash, or approved payment gateways. Orders are processed once full payment is confirmed.

5. Installation Services

Installation bookings are subject to:

• Site inspection where necessary

• Product availability

• Location and accessibility

We aim to complete installations within the agreed timeframe, but delays may occur due to weather, logistics, or technical factors. Any changes to installation dates will be communicated promptly.

6. Warranties and Guarantees

We offer manufacturer warranties on all products. Warranty coverage may vary by product category:

• Batteries: Typically 3–10 years

• Inverters and Solar Panels: Typically 5–25 years

Warranty claims must be supported by a valid receipt and proof of professional installation where applicable. Misuse, tampering, or failure to follow installation guidelines voids the warranty.

7. Returns and Refunds

Please refer to our Shipping, Delivery & Returns Policy for detailed information on returns and refunds.

8. User Responsibilities

You agree not to use our website or services:

• For any unlawful or fraudulent activity

• To transmit viruses or harmful code

• To attempt to gain unauthorized access to our systems

We reserve the right to deny access to our services for any violation of these terms.

9. Intellectual Property

All content on our website, including logos, text, images, product descriptions, and designs, is the property of Solar Zone Zimbabwe or our suppliers and is protected by intellectual property laws. You may not reproduce, duplicate, or exploit any part of our content without written permission.

10. Limitation of Liability

Solar Zone Zimbabwe shall not be held liable for any:

• Losses or damages caused by misuse of products

• Delays in delivery or installation due to third-party factors

• Electrical damage caused by improper installation or usage

Our liability is strictly limited to the value of the product or service purchased.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Zimbabwe. Any disputes shall be subject to the exclusive jurisdiction of the Zimbabwean courts.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

📧 hello@solar-zone.co.zw
📞 +263 710 901 300
📍 20 Hampton Court, Arcadia, Seke Road, Harare, Zimbabwe